Shipping policy

Last Updated: August 3, 2026

At Dcqikan, we are committed to providing a clear, reliable, and transparent shipping experience.

We offer Free Standard Shipping on all orders delivered to destinations supported and accepted by our checkout.

Customers are not required to pay additional customs duties, import taxes, brokerage fees, clearance fees, or other import-related charges beyond the total amount displayed during checkout.

This Shipping Policy explains our order processing schedule, available shipping methods, estimated delivery timeframes, free shipping terms, tracking procedures, international shipping terms, and how we handle delayed, lost, damaged, or returned shipments.

Please review this Shipping Policy before placing an order.

1. Order Processing Time

Orders are processed after payment authorization and any necessary order, address, or security verification has been completed.

Our standard processing schedule is:

  • Order Processing Time: 1–3 business days
  • Processing Days: Monday–Saturday
  • Sunday: Orders are not processed
  • U.S. Public Holidays: Orders are not processed or shipped

Orders placed on Sundays or U.S. public holidays will begin processing on the next available processing day.

Although we may process orders on Saturdays, published business-day delivery estimates are generally calculated using Monday through Friday and exclude U.S. public holidays.

Order processing time is separate from carrier transit time.

A Shipping Confirmation email does not mean that an order has already been delivered. It confirms that the order has completed processing and entered the shipping process.

2. Standard Shipping and Estimated Delivery

We currently offer Free Standard Shipping for all orders delivered to destinations supported and accepted by our checkout.

  • Shipping Cost: Free Standard Shipping
  • Order Processing Time: 1–3 business days
  • Estimated U.S. Transit Time: 6–9 business days
  • Estimated U.S. Total Delivery Time: 7–12 business days

The estimated total delivery time includes both order processing time and carrier transit time.

Delivery timeframes begin after payment confirmation and are estimates rather than guaranteed delivery dates.

Actual delivery time may vary because of:

  • Shipping destination
  • Carrier operations or service interruptions
  • Severe weather or natural events
  • Public holidays
  • Customs inspections or clearance procedures
  • Incorrect or incomplete delivery information
  • High seasonal order volumes
  • Security or payment verification
  • Events outside our reasonable control

Customers will not be charged additional shipping fees solely because a shipment experiences a carrier or customs delay.

3. Free Standard Shipping

Dcqikan provides Free Standard Shipping on all orders delivered to supported destinations accepted by our checkout.

No minimum purchase amount is required unless a different requirement is clearly disclosed with a specific promotional offer.

The available standard shipping method will be displayed during checkout with a shipping charge of $0.00.

The order total displayed before payment will clearly show:

  • Product price
  • Applicable discounts
  • Applicable sales tax, when required
  • Standard Shipping: $0.00
  • Final order total

No separate standard shipping fee will be added after the order has been placed.

Free Standard Shipping applies to the original shipment of an eligible order.

Additional shipping charges may apply when a customer requests reshipment because of:

  • An incorrect or incomplete customer-provided address
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts
  • Refusal of delivery
  • A reshipment request after the original package was returned

Any applicable reshipment charge will be disclosed to the customer before the package is shipped again.

Customers will not be responsible for additional shipping charges caused by an address, product, packaging, or fulfillment error made by Dcqikan.

4. No Customs Duties or Import Fees

Customers will not be required to pay additional customs duties, import taxes, brokerage fees, customs clearance fees, or other import-related charges for orders delivered to destinations accepted by our checkout.

The amount displayed during checkout is the total amount the customer is expected to pay for the order, excluding only charges caused by customer-requested changes or reshipment circumstances described in this policy.

If customs duties, import taxes, brokerage fees, or clearance-related charges apply to a supported shipment, those charges will be handled by Dcqikan or the applicable shipping service and will not be separately collected from the customer.

Customers should not be asked by the carrier to pay an additional customs or import charge before delivery.

If a carrier, customs office, or delivery representative unexpectedly requests an import-related payment, please contact Customer Support before making the payment.

Please provide:

  • Your order number
  • The name of the carrier
  • A copy or photograph of the payment request
  • The requested amount
  • Any available tracking information

We will review the request and assist with the appropriate next steps.

5. Shipping Destinations

Available shipping destinations are determined by the delivery address entered during checkout.

If our checkout accepts the delivery address and displays an available shipping method, we currently offer delivery to that destination.

If no shipping method is displayed, we are unable to accept the order for that address at that time.

Free Standard Shipping and our no-additional-import-fee policy apply to all destinations currently supported and accepted by our checkout.

Shipping availability may change because of carrier limitations, legal restrictions, product restrictions, security concerns, or events outside our reasonable control.

6. Fulfillment Locations

Depending on product availability and the delivery destination, an order may be shipped from a warehouse or fulfillment location serving that region.

The shipping origin displayed in tracking information may therefore differ from our business contact address.

The use of a warehouse, shipping facility, or fulfillment service does not change the customer’s purchase relationship with Dcqikan.

Dcqikan remains the customer-facing seller and point of contact for all order, shipping, tracking, return, and refund questions.

7. Shipping Confirmation and Tracking

After an order has been shipped, we will send a Shipping Confirmation email to the email address provided during checkout.

The Shipping Confirmation may include:

  • Order number
  • Shipped products
  • Tracking number
  • Shipping carrier
  • A link to available tracking information

Customers may also use our Order Tracking page to check an available shipment status.

Tracking information may take approximately 24–48 hours after shipment to become active in the carrier’s system.

In some cases, a carrier may not scan a package until it reaches the next distribution or sorting facility.

A tracking status that temporarily remains unchanged does not necessarily mean the shipment has been lost.

8. Multiple Packages

An order containing multiple products may be shipped in more than one package because of product availability, package size, fulfillment location, or carrier requirements.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates.
  • Each package may have a separate tracking number.
  • Tracking information may be sent in separate emails.

Customers will not be charged additional standard shipping fees solely because an eligible order is divided into multiple packages.

9. Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review the following information before submitting an order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact telephone number

If you notice an address error, please contact Customer Support as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after order processing or shipment has started.

If a package is returned because of an incorrect or incomplete address supplied by the customer, an additional reshipment charge may apply before the package is shipped again.

Any applicable reshipment charge will be communicated before the reshipment is completed.

Customers will not be responsible for additional charges caused by an address or fulfillment error made by Dcqikan.

10. Order Changes and Cancellations

Customers may request an order change or cancellation before the order has shipped or entered a stage where modification is no longer reasonably possible.

We cannot guarantee that a change or cancellation request can be completed after fulfillment has started.

If an order can no longer be canceled, the customer may request an eligible return after delivery according to our Return and Refund Policy.

11. Shipping Delays

We maintain a reasonable basis for the processing and delivery estimates presented on our Site.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide notice and the options required by applicable law.

Depending on the circumstances, available options may include:

  • Accepting a revised shipping timeframe
  • Canceling the unshipped order
  • Receiving a refund for the canceled, unshipped order

Once a package has shipped, carrier delays may occasionally occur.

If tracking has not updated or the package has not arrived by the end of the estimated delivery range, please contact Customer Support.

We will review the tracking information, contact the carrier or fulfillment service when appropriate, and provide available next steps.

No additional standard shipping, customs, or import fee will be charged solely because a shipment is delayed.

12. Lost Packages

If a shipment appears to be lost or has no tracking movement for an extended period, please contact us with your order number and tracking information.

We may need to open an investigation with the applicable carrier before determining the appropriate resolution.

If a shipment is confirmed lost, we will provide an appropriate remedy, which may include:

  • A replacement shipment
  • A refund
  • Another appropriate resolution required by applicable law

The available resolution may depend on product availability, the circumstances of the shipment, our published policies, and applicable law.

Customers will not be charged an additional standard shipping fee when Dcqikan approves a replacement for a package confirmed as lost.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the delivery address on the order is correct.
  • Check around entrances, mailrooms, reception areas, or other safe locations.
  • Ask household members, neighbors, building staff, or reception personnel.
  • Allow a short period for the carrier’s delivery scan to update accurately.
  • Contact the shipping carrier when carrier contact information is available.

If the package still cannot be located, contact Customer Support promptly.

We will review the tracking and available delivery information and assist with the appropriate next steps.

A replacement or refund is not automatically guaranteed solely because tracking displays a delivered status.

Each report will be reviewed based on the available delivery information and applicable consumer law.

14. Damaged Packages or Incorrect Products

If a package arrives visibly damaged, or if you receive a damaged, defective, or incorrect product, please contact Customer Support as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label when relevant

Damaged, defective, and incorrect products are handled according to our Return and Refund Policy and applicable law.

Please do not discard the product, original packaging, or shipping label until our Customer Support team has reviewed your request.

Customers will not be charged additional standard shipping fees when Dcqikan approves a replacement because we sent a damaged, defective, or incorrect product.

15. International Shipping

International shipping may be available to destinations supported and accepted by our checkout.

All supported international orders receive Free Standard Shipping.

The U.S. delivery estimates shown in this policy may not apply to international orders.

Available international shipping methods and estimated delivery timeframes will be displayed during checkout when available.

International customers should understand that:

  • Delivery time may vary by destination.
  • Customs processing may delay delivery.
  • Local authorities may request additional recipient information.
  • Carrier tracking availability may vary by country.
  • Some destinations may have product or delivery restrictions.

Customers will not be separately charged customs duties, import taxes, brokerage fees, customs clearance fees, or other import-related charges.

If import-related charges apply to a supported shipment, those charges will be handled by Dcqikan or the applicable shipping service.

The customer will not be required to pay an additional import-related amount beyond the order total displayed during checkout.

Customers remain responsible for providing any identification or recipient information legally requested by the destination country’s customs authority.

16. Customs Processing

International packages may be inspected or temporarily held by customs authorities.

Customs processing time is outside our direct control and may not always be included in the original carrier transit estimate.

If customs authorities request information from the recipient, the customer should respond promptly to help prevent additional delay or return of the shipment.

A customs inspection or clearance delay does not create an additional customs, import, or standard shipping charge for the customer.

If a carrier or customs authority unexpectedly requests payment, please contact Customer Support before making the payment so that we can review the request.

17. Returned or Refused Shipments

A package may be returned to the sender because of:

  • An incomplete or incorrect delivery address
  • Repeated unsuccessful delivery attempts
  • Failure to collect the package
  • Refusal by the recipient
  • Failure to provide information requested by customs authorities
  • Destination-country import restrictions

If a package is returned to the sender, please contact Customer Support.

We will review the shipment and provide available reshipment, return, or refund options according to the circumstances, our Return and Refund Policy, and applicable law.

Additional reshipment charges may apply when reshipment is requested because of:

  • A customer-provided address error
  • An unclaimed package
  • Refusal of delivery
  • Failure to provide required recipient information

Any applicable reshipment charge will be disclosed before the package is shipped again.

No customs duty, import tax, brokerage fee, or customs clearance fee will be charged to the customer as part of the reshipment process.

18. Estimated Delivery Dates

An estimated delivery date may appear on a product page, during checkout, in an order email, on the order status page, through the Shop app, or in carrier tracking.

Estimated delivery dates are calculated using available processing, destination, carrier, and historical delivery information.

Please understand that:

  • Estimated dates are not guaranteed delivery dates.
  • The carrier may revise an estimate after shipment.
  • Tracking information may update during transit.
  • International customs processing may extend the estimate.

If different delivery estimates appear, the most recent carrier tracking information should generally be used for the latest shipment status.

19. Contact Us

If you have questions about free shipping, customs charges, tracking, delivery timeframes, or an order status, please contact us:

Store:
Dcqikan

Business Address:
109 Spindle Way, Goose Creek, SC 29445, United States

Email:
hello@dcqikan.com

Phone:
+1 843-481-0479

Website:
www.dcqikan.com

Support Hours:
Monday–Saturday: 9:00 AM–5:00 PM ET
Sunday: Closed

We generally respond to Customer Support inquiries within 1–2 business days.