Shipping policy

Last Updated: July 21, 2026

At Dcqikan, we are committed to providing a clear, reliable, and transparent shipping experience.

This Shipping Policy explains our order processing schedule, available shipping methods, estimated delivery timeframes, shipping charges, tracking procedures, international shipping terms, and how we handle delayed, lost, or damaged shipments.

Please review this Shipping Policy before placing an order.

1. Order Processing Time

Orders are processed after payment authorization and any necessary order, address, or security verification has been completed.

Our standard processing schedule is:

• Order Processing Time: 1–3 business days
• Processing Days: Monday–Saturday
• Sunday: Orders are not processed
• U.S. Public Holidays: Orders are not processed or shipped

Orders placed on Sundays or U.S. public holidays will begin processing on the next available processing day.

Although we may process orders on Saturdays, published business-day delivery estimates are generally calculated using Monday through Friday and exclude U.S. public holidays.

Processing time is separate from carrier transit time. A Shipping Confirmation email does not indicate delivery; it confirms that the order has entered the shipping process.

2. Standard Shipping and Estimated Delivery

We currently offer Standard Shipping for eligible orders.

• Order Processing Time: 1–3 business days
• Estimated Transit Time: 6–9 business days
• Estimated Total Delivery Time: 7–12 business days

The estimated total delivery time includes both order processing and carrier transit time.

Delivery timeframes begin after payment confirmation and are estimates rather than guaranteed delivery dates.

Actual delivery time may vary because of:

• Shipping destination
• Carrier operations or service interruptions
• Severe weather or natural events
• Public holidays
• Customs inspections or clearance
• Incorrect or incomplete delivery information
• High seasonal order volumes
• Security or payment verification
• Events outside our reasonable control

3. Free Standard Shipping

Unless a different charge is clearly displayed during checkout, Dcqikan offers Free Standard Shipping for orders delivered to eligible United States addresses accepted by our checkout.

Any available shipping method and applicable shipping charge will be displayed before payment is completed.

Promotional shipping offers may be subject to separate eligibility, destination, product, or order-value requirements disclosed with the offer.

4. Shipping Destinations and Fulfillment Locations

Available shipping destinations are determined by the delivery address entered during checkout.

If our checkout accepts your address and displays an available shipping method, we currently offer delivery to that destination. If no shipping method is displayed, we are unable to accept the order for that address.

Depending on product availability and delivery destination, an order may be shipped from a warehouse or fulfillment partner serving that location. The shipping origin shown in tracking information may therefore differ from our business contact address.

Dcqikan remains the customer-facing seller and point of contact for order, shipping, return, and refund questions.

5. Shipping Confirmation and Tracking

After an order has been shipped, we will send a Shipping Confirmation email to the email address provided during checkout.

The Shipping Confirmation may include:

• Order number
• Shipped products
• Tracking number
• Shipping carrier
• A link to available tracking information

Customers may also use our Order Tracking page to check an available shipment status.

Tracking information may take approximately 24–48 hours after shipment to become active in the carrier’s system. In some cases, a carrier may not scan a package until it reaches the next distribution facility.

A tracking status that temporarily remains unchanged does not necessarily mean the shipment has been lost.

6. Multiple Packages

An order containing multiple products may be shipped in more than one package because of product availability, package size, or fulfillment location.

When an order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional standard shipping fees solely because we divide an eligible order into multiple packages.

7. Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review the following information before submitting an order:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact telephone number

If you notice an address error, contact Customer Support as soon as possible. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after processing or shipment has started.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before reshipment. Any applicable charge will be communicated before the package is sent again.

Customers will not be responsible for additional shipping charges caused by an address or fulfillment error made by Dcqikan.

8. Order Changes and Cancellations

Customers may request an order change or cancellation before the order has shipped or entered a stage where modification is no longer reasonably possible.

We cannot guarantee that a request can be completed after fulfillment has started.

If an order can no longer be canceled, customers may request an eligible return after delivery according to our Return and Refund Policy.

9. Shipping Delays

We maintain a reasonable basis for the processing and delivery estimates presented on our Site.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide notice and the options required by applicable law. Depending on the circumstances, these options may include:

• Accepting a revised shipping timeframe
• Canceling the unshipped order
• Receiving a refund for the canceled, unshipped order

Once a package has shipped, carrier delays may occasionally occur. If tracking has not updated or the package has not arrived by the end of the estimated delivery range, please contact Customer Support.

We will review the tracking information, contact the carrier or fulfillment partner when appropriate, and provide available next steps.

10. Lost Packages

If a shipment appears to be lost or has no tracking movement for an extended period, please contact us with your order number and tracking information.

We may need to open an investigation with the applicable carrier before determining the appropriate resolution.

If a shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, depending on product availability, the circumstances of the shipment, our published policies, and applicable law.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the delivery address on the order is correct.
• Check around entrances, mailrooms, reception areas, or other safe locations.
• Ask household members, neighbors, building staff, or reception personnel.
• Allow a short period for a carrier’s delivery scan to update accurately.
• Contact the shipping carrier when carrier contact information is available.

If the package still cannot be located, contact Customer Support promptly. We will review the tracking and available delivery information and assist with the appropriate next steps.

A replacement or refund is not automatically guaranteed solely because tracking displays a delivered status. Each report will be reviewed based on the available information and applicable consumer law.

12. Damaged Packages or Incorrect Products

If a package arrives visibly damaged, or if you receive a damaged, defective, or incorrect product, please contact Customer Support as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the packaging and shipping label when relevant

Damaged, defective, and incorrect products are handled according to our Return and Refund Policy and applicable law.

Please do not discard the product, original packaging, or shipping label until our Customer Support team has reviewed your request.

13. International Shipping

International shipping may be available to destinations accepted by our checkout.

The U.S. Standard Shipping estimates shown above may not apply to international orders. Available international shipping methods, estimated timeframes, and charges will be displayed during checkout when available.

International customers should understand that:

• Delivery time varies by destination.
• Customs processing may delay delivery.
• Local authorities may request additional recipient information.
• Import duties, taxes, brokerage fees, or customs charges may apply.
• Carrier tracking availability varies by country.

Unless checkout expressly states that duties and taxes are included, the customer is responsible for import duties, taxes, brokerage fees, or customs charges imposed by the destination country.

These charges are imposed by government authorities or third parties and are not controlled by Dcqikan.

Customers are responsible for confirming that ordered products may legally be imported into their destination country.

14. Customs Delays

International packages may be inspected or held by customs authorities. Customs processing time is outside our direct control and is not always included in the carrier’s original transit estimate.

If customs authorities request information from the recipient, the customer should respond promptly to help avoid additional delay or return of the shipment.

15. Returned or Refused Shipments

A package may be returned to the sender because of:

• An incomplete or incorrect address
• Repeated unsuccessful delivery attempts
• Failure to collect the package
• Refusal by the recipient
• Unpaid customs duties or import charges
• Import restrictions

If a package is returned to the sender, please contact Customer Support. We will review the shipment and provide available reshipment, return, or refund options according to the circumstances, our Return and Refund Policy, and applicable law.

Additional shipping charges may apply when reshipment is requested because of customer-provided address errors, an unclaimed package, refusal of delivery, or unpaid import charges. Any applicable charge will be disclosed before reshipment.

16. Estimated Delivery Dates

An estimated delivery date may appear on a product page, during checkout, in an order email, on the order status page, through the Shop app, or in carrier tracking.

Estimated delivery dates are calculated using available processing, destination, carrier, and historical delivery information.

Please understand that:

• Estimated dates are not guaranteed delivery dates.
• The carrier may revise an estimate after shipment.
• Tracking information may update during transit.
• International customs processing may extend the estimate.

If different estimates appear, the most recent carrier tracking information should generally be used for the latest shipment status.

17. Contact Us

If you have questions about shipping, tracking, delivery timeframes, or an order status, please contact us:

Store: Dcqikan
Business Address: 109 Spindle Way, Goose Creek, SC 29445, United States
Email: hello@dcqikan.com
Phone: +1 843-481-0479
Website: www.dcqikan.com
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET); Sunday Closed

We generally respond to Customer Support inquiries within 1–2 business days.