Refund policy

Last Updated: July 21, 2026

At Dcqikan, we want customers to understand the return and refund conditions that apply before placing an order.

This Return & Refund Policy explains our return window, item condition requirements, return process, return shipping costs, refunds, exchanges, damaged or incorrect items, and order cancellations.

Please review this policy before submitting a return request.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered to the shipping address provided during checkout.

Return requests submitted after the 30-day return window may not be eligible, except where otherwise required by applicable law.

Returns are accepted by mail only. Dcqikan does not currently accept in-person returns.

2. Return Eligibility

To qualify for a return, an item must meet all of the following conditions:

  • The item is unworn, unwashed, unused, and unaltered, other than being carefully tried on to assess fit.
  • The item remains free from stains, makeup, deodorant, perfume, odors, pet hair, or other signs of wear.
  • All original tags remain attached.
  • Any protective seals or hygiene liners remain attached and undamaged.
  • The item is returned with its original packaging where reasonably applicable.
  • Valid proof of purchase is provided, such as the Dcqikan order number or order confirmation email.

Products must be returned in a condition suitable for inspection and resale. Eligibility is determined according to the conditions published in this policy, not at Dcqikan’s unrestricted discretion.

3. How to Request a Return

To request a return, contact us within the 30-day return window by emailing hello@dcqikan.com or using our Contact Us page.

Please include:

  • Your order number
  • Your full name
  • The email address used to place the order
  • The product name, color, and size
  • The reason for the return
  • Photos or videos when reporting a damaged, defective, or incorrect item

After confirming that the request falls within our published return conditions, we will provide a Return Authorization number, the applicable return address, and mailing instructions.

Do not mail a product before receiving return instructions. Packages sent to an address not provided in our written instructions may not reach the correct return facility and may be delayed or unable to be processed.

4. Return Address

The return address will be provided in the written return instructions after a return request has been reviewed.

The business contact address listed at the end of this policy is not automatically the return address. Do not send merchandise to the business contact address unless our return instructions specifically direct you to do so.

5. Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Items that have been worn, washed, used, altered, or damaged after delivery
  • Items with removed tags, hygiene liners, protective seals, or required packaging
  • Items showing stains, makeup, deodorant, perfume, odors, pet hair, or other signs of use
  • Items clearly marked “Final Sale” or “Non-Returnable” on the product page before purchase
  • Pierced earrings after their protective packaging or hygiene seal has been opened
  • Swimwear with a removed, damaged, or altered hygiene liner
  • Items returned outside the applicable return window
  • Items not purchased directly from Dcqikan

Sale-priced merchandise remains eligible for return unless it was clearly marked “Final Sale” or “Non-Returnable” before checkout.

6. Return Shipping Costs

Customer preference or buyer’s remorse: If you return an item because of size, fit, color preference, style preference, an accidental order, or another reason not caused by Dcqikan, you are responsible for the return shipping cost.

Damaged, defective, or incorrect items: If we confirm that an item arrived damaged, has a manufacturing defect, or is different from the product ordered, Dcqikan will provide a prepaid return label or another return method at no cost to you.

We do not charge a restocking fee for eligible returns.

If you arrange return shipping yourself, we recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible, preferably within seven calendar days after delivery.

Include your order number, a description of the issue, and clear photos or videos showing the product, packaging, shipping label, and reported problem where applicable.

After reviewing the information, we may offer an appropriate replacement, exchange, refund, or other remedy according to the circumstances and applicable law.

Do not dispose of or return the item until we provide instructions.

8. Return Inspection

After the returned item is delivered to the designated return facility, we will inspect it to confirm whether it meets the conditions in this policy.

We aim to complete the inspection within 1–3 business days after receiving the return.

We will notify you by email when the return has been accepted or if additional information is required.

9. Refunds

If the return is accepted, the refund will be issued to the original payment method within 1–3 business days after the inspection is completed.

The refund may include the eligible product price and applicable taxes. Original shipping charges, expedited shipping fees, international shipping charges, customs duties, and similar costs are non-refundable unless the return resulted from a damaged, defective, or incorrect item or applicable law requires otherwise.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account. This additional posting time is controlled by the payment provider and is not part of Dcqikan’s processing time.

Refunds are issued only to the original payment method. We cannot redirect a refund to a different card, bank account, or payment service.

10. Exchanges

Exchange requests are subject to return eligibility and product availability.

To request an exchange, contact us before returning the original item. We cannot guarantee that a requested replacement size, color, or product will remain available while the return is in transit.

If the requested replacement is unavailable, we may issue an eligible refund to the original payment method instead.

11. Order Cancellations and Changes

If you need to cancel an order or change its shipping address, contact us as soon as possible.

Cancellation and change requests are not guaranteed after an order has entered processing, fulfillment, or shipping.

If an order has already shipped, it cannot be canceled. After delivery, you may request a return according to this policy.

If we successfully cancel an order before shipment, the applicable refund will be issued to the original payment method.

12. Missing Refunds

If we have confirmed that a refund was issued but it has not appeared in your account, please:

  1. Review your bank or payment account again.
  2. Contact your card issuer, bank, or payment provider regarding its posting timeline.
  3. Contact Dcqikan if the payment provider cannot locate the refund.

13. Applicable Consumer Rights

This policy does not limit any non-waivable consumer rights available under applicable law.

14. Contact Us

If you have questions about return eligibility, return shipping, an exchange, or a refund, please contact us before mailing an item.

Store: Dcqikan
Business Contact Address: 109 Spindle Way, Goose Creek, SC 29445, United States
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.